Overview
MODE & TEND
Exchanges & Returns Policy
At MODE & TEND, every pair is selected with care. We want you to shop confidently and love every step you take.
Exchanges
We offer exchanges within 7 days of delivery for eligible items, subject to stock availability.
To qualify for an exchange:
- Shoes must be unworn, unused, and in their original condition.
- Original packaging must be included.
- Proof of purchase must be provided.
- The requested replacement size or style must be available.
RETURNS
We do not offer refunds for change-of-mind purchases or incorrect size selections where the correct item was supplied.
This does not affect your rights under applicable consumer protection laws.
Damaged, Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact MODE & TEND promptly with your order number and photographs.
We will review the issue and provide an appropriate remedy in accordance with applicable law, which may include replacement, repair, or refund.
Exchange Delivery Costs
Customers are responsible for delivery costs associated with voluntary exchanges. Where an error is made by MODE & TEND or an item is defective, we will cover reasonable return and replacement delivery costs as appropriate.
HOW TO REQUEST AN EXCHANGE
Please contact MODE&TEND customer support with your order number, the reason for your exchange request and the replacement size or style you would like.
our team will guide you through the exchange process.